Shipping & Handling Policy
Order Processing Time
We carefully prepare every product before shipping to ensure quality. Please allow 2–3 business days for order processing. If your order hasn’t shipped yet, it’s still being prepared.
In case of any unusual delays, we’ll notify you via email.
Once shipped, you’ll receive a confirmation email with a tracking number to follow your package’s journey.
Estimated Delivery Time
| Country/Region | Shipping Fee | Estimated Transit Time |
|---|---|---|
| USA | Free | 4–7 business days |
Taxes & Duties
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We do not collect tax at checkout.
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Alienspullove is not responsible for any customs duties, taxes, or import fees that may apply in the destination region.
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Customers are solely responsible for any such charges.
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If the package is refused or undeliverable after multiple delivery attempts, we reserve the right to cancel the order without a refund.
Shipping Delays
If your package hasn’t arrived after 30 days, you’re eligible for a full refund. Please submit a support request and we’ll respond within 12 hours.
If your tracking shows “Delivered” but you haven’t received it:
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Check around your home or with neighbors.
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Contact the shipping carrier (included in your tracking email).
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Still no luck? Contact us at [email protected] for help.
⚠️ Important Notice
We are not liable for orders undeliverable due to:
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Incomplete, incorrect, or missing shipping information.
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Customs restrictions or refusal to accept the package in the destination country.
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Failure to collect the package after multiple delivery attempts.
If you notice a mistake in your shipping details, contact us immediately at [email protected]
However, due to high volume, we cannot guarantee changes once the order has left the warehouse.
Brand Info
Trade Name: Alienspul Love
Address: 2211 Denton Dr b, Austin, TX 78758, USA
Phone: +1 (832) 356-3840
Email: [email protected]