Return & Refund Policy
Thank you for shopping with Alienspul Love. We’re committed to delivering high-quality, made-to-order products. If something isn’t right due to a manufacturing or fulfillment error, we’re here to help.
✅ Return Eligibility
We only accept returns if one of the following issues applies:
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The item has a manufacturing defect
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There is a printing error
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The wrong color or size was received (compared to your order confirmation)
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The wrong item was shipped
❌ We do not accept returns for:
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Change of mind
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Ordering the wrong size or color
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If the item delivered matches what was ordered
Return Window
To qualify for a return, you must contact us within 30 days of delivery.
How to Request a Return
To initiate a return, please email us at [email protected] with the following:
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Your order number
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A clear photo or video showing the issue
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A brief description of the problem
Once approved, we’ll send you:
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Detailed return instructions
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A prepaid return shipping label
Refunds
Once we receive and inspect the returned item:
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A full refund will be issued to your original payment method
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Refunds are processed within 14 business days
Exchanges
We only offer replacements for the following:
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Wrong size or color sent
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Incorrect product delivered
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Manufacturing or printing defects
We do not exchange items due to personal preference or if the wrong size was selected at checkout.
Order Cancellations
We accept order cancellations within 12 hours of purchase.
To cancel, email us at [email protected] with your order number.
⏱️ After 12 hours, orders go into production and cannot be canceled.
Please double-check your order before confirming.
Return Shipping Costs
Return shipping is 100% free in approved cases involving:
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Defective products
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Printing errors
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Wrong size, color, or item sent
We do not cover return shipping for returns outside of these criteria.
Contact Information
Trade Name: Alienspul Love
Address: 2211 Denton Dr b, Austin, TX 78758, USA
Phone: +1 (832) 356-3840
Email: [email protected]